About us
Our mission: excelence in every action, value in every partnership.
Corporate social responsibility Garden Hotels
Garden Hotels is a family company involved with the surroundings, local communities, suppliers and the environment. That’s why, for many years, it has decided to include this commitment in its business management. CSR revolves around Responsible Tourism which is based on three fundamental pillars: social sustainability, economic sustainability and environmental sustainability.
This firm commitment, in alignment with the United Nations’ 2030 Agenda for Sustainable Development Goals, is embodied in the company’s governance policies, such as:
Area of social sustainability
We work closely with projects promoting social integration, insertion and equality within our community.
1.
No poverty
2.
Zero Hunger
3.
Health and well-being
4.
Quality education
5.
Gender equality
6.
Clean water and sanitation
7.
Affordable and clean energy
8.
Decent work and economic growth
9.
Reduced inequalities
10.
Sustainable cities and communities
11.
Responsible consumption and production
12.
Climate action
13.
Life below water
14.
Life on land
15.
Peace, justice and strong institutions
16.
Partnerships for the goals
Supporting the local community and groups of interest
- Prioritising purchases from local suppliers, reaching 80%.
- Promoting local and seasonal production (km 0).
- Promoting organic production in the Balearic Islands by buying these products for our buffet and with the creation of Organic gardens at our hotels.
- Purchasing the majority of our stationery products from Amadip Esment, a local non-profit organisation that promotes social integration, and our main supplier.
- Promoting tradition and local culture amongst our clients.
- Organising Beach Clean-Up Days to raise awareness of the importance of respecting the natural environment.
Good working practices and promotion of human rights
- Implementation of the Equality Plan in every area of the company.
- Corporate culture policies that encourage a positive working environment, comradeship and fewer inequalities.
- Professional training programmes to encourage personal and professional development amongst our staff.
- Collaboration with various workplace integration programmes: agreement with the “Pa i Mel” organisation.
Social action
Recurring collaborations and/or agreements with different non-profit organisations and social campaigns
- Deixalles Foundation
- Red Cros
- Sonrisa Médica
- Aspanob
- Action against
- Balearic hotel sector’s kilo operation
- Vicente Ferrer Foundation
- Amadip Esment Foundation
- Dentists on Wheels
- Cáritas
Area of strategic-economic sustainability
We drive economic growth that generates equitable wealth based on innovation, respect for the environment and partnerships with our collaborating groups.
Investments for the upgrading of our establishments
Upgrading our infrastructures in order to provide maximum quality services.
Ensuring compliance with regulations and legal requirements.
Prioritising new technologies for an efficient use of resources.
Restoring and reusing materials to promote a circular economy.
Investments for the upgrading of our establishments
A ‘Garden Experience Ambassador’ in each of our establishments, as a corporate culture ambassador, guaranteeing a successful experience for our guests, building loyalty by welcoming them, listening to them, surprising them and making them feel special.
Accessible and efficient internal online systems for evaluating customer satisfaction, with the aim of continuous improvement and rapid response in the event of non-compliance with expectations.
Our own programme of high quality leisure activities adapted to the different types of customers, within the framework of our corporate culture, and always under the premise of respect for the environment.
Client loyalty programme to reward them for placing their trust in us.
Internal project to improve standardized procedures and control productivity via Business Intelligence applications (Glad 2 Link, Click View, Indicadoressostenibles.com).
Internal Quality Control Management System focused on the standardization of operating instructions and an efficient control of procedures.
Participation in the Destination Quality Programme (SICTED) promoted by local entities in the Balearic Islands.
Health and safety systems and projects
- In-house system of Occupational Risk Prevention within the company.
- Health & Safety programme with control plans and food hygiene and water safety audits in all our establishments.
- Safety Consciousness programme with Covid-19 preventative measures in place at hotels and offices.
- “Cardio-protected Hotel” certification in all of our establishments. Inclusion in the FACE programme (Spanish Federation of Coeliac Associations).
Donations and sponsorships
- Active participation in the CAEB project for the Business Alliance against Extreme Poverty with the Vicente Ferrer Foundation (donation to acquire housing in India to empower women in villages in the region of Anantapur).
- Specific donations for areas affected by natural catastrophes.
- Sponsorship of the Garden Hotels Mallorca Volley women’s team.
- Sponsorship of the Mallorcan tri-athlete Marga Fullana.
- Sponsorship of the Campanet football team.
- Collaboration with the Challenge Féminas GardenHotels cycling race.
Presence in associations and projects for innovation and improvement in the sector
Members of the board of the Impulsa Foundation (platform for strategic knowledge and regional interaction that works to facilitate decision-making by economic and social agents, which has a significant impact on the global competitiveness of the Balearic Islands).
Members of ACH (Balearic Hotel Chain Association), currently in the role of President.
Members of FEHM (Mallorca Hotel Business Federation).
Members of ABEF (Balearic Family Business Association), that defends the family business as the motor that drives a productive economy and is a generator of employment in the region.
Collaboration with the “Xarxa d’Hotels Sostenibles de Balears” (Balearic Sustainable Hotel Network), a network of hotels committed to responsible tourism on the islands, promoting benchmarking of sustainability indicators for continuous improvement.
Members of the APD (Association for Managerial Progression), whose mission is to contribute to a more educated and united management community, in an exclusive environment where real solutions to common challenges can be shared and discussed.
Area of environmental sustainability
With regards to environmental sustainability, at Garden Hotels we have been loyal to our EcoGarden philosophy for over 20 years, which is based on a 360º environmental awareness and involves employees, clients, suppliers and everyone in our vicinity.
Water
- Using a damp eco mop for cleaning floors that reduces chemical and water consumption.
- Domestic water consumption optimisation devices such as highly efficient flow regulators for taps, double cistern in WCs, movement sensor taps in public bathrooms, etc.
- Eco-friendly towel and bed linen change systems upon customer request.
- Automatic irrigation systems, programmed according to hours when the sun is at its lowest.
- Using of rain gauges to shut down the irrigation system automatically in case of rainfall.
- Predominance of native plants in our gardens.
- Reusing grey water resulting from rejected water from the osmotic water production facility, for toilet cisterns and/or irrigation in some areas.
- Existence of sectorised meters to ensure an exhaustive control of daily consumption, avoiding leaks and deviations.
- Posters and awareness-rise campaigns to encourage customer collaboration in using water responsibly.
- Control measures to ensure sanitary waste water that is discharged into municipal sewer system complies with the parameters established by local regulations.
Energy
- Purchasing criteria for household appliances and electronic equipment taking into account and energy-efficienct rating.
- Automatic shut-down of air conditioning systems when windows/doors are open.
- Energy-saving and/or LED lighting throughout the facilities.
- Heat recovery systems in most of our air conditioning plants which enables energy to be used for heating water in heated swimming pools, among others.
- Efficiency devices monitoring the pressure points of the water circuit.
- Exhaustive preventative maintenance of the installations to optimise the performance of machinery.
- Installation of 858 Kwp of photovoltaic solar energy, generating 1201 MWh of renewable energy per year, avoiding the emission of 502 tn CO2/year into the atmosphere. Financed by EU NextGeneration funds.
Waste
Philosophy based on the 4 Rs: Reduce- Reuse- Recycle-Recover:
- “No plastic” strategy for the elimination of all single-use plastic items, replacing them with sustainable alternatives.
- Reduction in the consumption of bottled water by providing employees and customers with refillable bottles and purified water dispensing machines.
- Elimination of single-use amenities in the rooms, replacing them with refillable dispensers.
- Packaging reduction criteria when purchasing, reducing the packaging production.
- Displaying products in bulk instead of individual portions at the buffets.
- “Paper Less” policy, reducing the amount of paper comsumption and therefore related paper waste.
- Buying toners that can be recycled by the supplier.
- Each establishment has all the containers necessary for the separation and subsequent recycling of waste, both for employees and customers.
- Each establishment separates the organic matter generated in the kitchen and the remains of garden pruning so that it can be treated and used to produce compost suitable for organic farming (Circular economy project promoted by the company that has the support of the Ministry of the Environment of the Balearic Government).
- Prioritising restoration of furniture to extend its useful life and minimise the generation of bulky waste.
- Collection of used cooking oil and its delivery to an authorised waste management company for recycling and use as biodiesel.
- Our waste management system correctly processes waste catalogued as hazardous and/or special (empty chemical product containers, aerosols, batteries, obsolete fluorescent bulbs, etc.) which is delivered to authorised waste management companies.
Carbon footprint
- Contracting energy suppliers that hold a certificate of 100% renewable origin for all our hotels and central offices.
- Promoting the use of hybrid and electric vehicles with recharging stations in several hotels and at our central offices.
- Investments in energy efficiency throughout our facilities to reduce energy consumption, and therefore reduce emissions into the atmosphere and our carbon footprint.
- Progressive modernisation of our kitchen refrigeration facilities with centralised systems and the use of glycol water as a cooling system in addition to substituting the refrigerant gases in all of our refrigeration facilities for gases with a lower impact on global warming.
